| Specialization: |
BPO/Shared services |
| Qualifications: |
- Proficient in Mandarin (Read, write, and speak fluently)
- Holder preferably in Finance Management, Business, BS/AB Communications
- 1-2 years solid work experience in customer care/relations and/or within a financial institution
- Excellent in verbal and written communication skills
|
| Job Description: |
- Provide exceptional client service to PORTIA customers by answering phone calls and emails immediately, and by providing regular feedback on client’s issues
- Take ownership of assigned client issues, follow through to conclusion, and keep all parties informed of the final resolution
- Provide timely and accurate information and resolutions to client inquiries .Ensure that the final resolution is satisfactory with the client
- Maintain accurate client data and background information, as well as case details in Vantive Customer Relationship Management (CRM) database
|
